Check In time – 13:00 Hrs
Check Out time – 11:00 Hrs
Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night. Later check-outs are available on request and are subject to availability. If arrival time is not mentioned, the reservations will be auto released at 1800 Hrs.

Bill to be finally settled during departure time. Confirmation of reservation would be given only on receipt of advance.

All payments to be remitted in shape of deposit in ICICI Bank Kalimpong Branch in favour of HAVENS HOTELS & RESORTS PVT. LTD A/C No- 098105000011. Cash at the reception counter.

• 100% will be retained if cancelled 3 day prior to arrival

• 50 % of the total charge will be retained if cancelled within 4-7 days prior to check in date

• 25% will be retained if cancelled within 8-15 days prior to check in

• No retention if cancelled within 16 days or more prior to check in

• In the cases where the guest has booked and could not reach hotel due to Bandhs, Strikes or landslides, there will be no retention at all.

If guests unable to reach Kalimpong from Bagdogra Airpor, New Jalpaiguri Railway Station, Siliguri, Gangtok, Pellingand Darjeeling etc. due to natural calamity then we will not charge any retention for the first night of scheduled check in.

The above policy will apply even in the cases where some guests could reach and some could not through the same route.

If any bookings are cancelled, the refunds will be made within 7-15 days of the check in date as per the cancellation policy.